Telstra iPhone Tethering ‘Call Telstra on 125 111 to enable tethering’

iphoneIf you’re an iPhone user on Telstra’s NextG network you may have been disappointed when iPhone tethering suddenly stopped working back in July or sometime there about, when a new set of ‘Carrier Settings’ were downloaded from iTunes onto your iPhone. The good news is that this weekend just gone, Telstra issued a new set of Carrier Settings through iTunes which re-enables tethering – and this time properly and officially.

I installed the new Carrier Settings after reading of everyone’s success around the net. I was rapt. The Optus coverage at mother-in-laws is pants and I often need to work from there while my wife and mother-in-law do other things.

Except that it didn’t work. Every time I went into Settings -> General -> Network and tried to enable tethering I just got a popup message that said to enable tethering I must contact Telstra on 125 111 or visit http://www.telstra.com. It gives you three buttons, Call, Go to Website, or Cancel. Nothing about switching it on anyway. I spent an hour on the phone with Telstra, who eventually handed me off to Apple.

After an iPhone reset, a Network Settings Reset followed by an iPhone reset, and then a full Restore of my iPhone I was still no better off.

And then I found this thread which explained that my Telstra account probably wasn’t set up right. It was highly likely since I’d actually bought my iPhone from Optus and then transferred to Telstra after the Kinglake bushfires rendered Optus unusable for weeks. My APN was set to telstra.internet because telstra.iph didn’t work. As is indicated in the thread previously mentioned, you DO need to have the ability to use telstra.iph to use tethering.

The trouble is that most people on the Telstra helpdesk don’t know about this. So you have to ring 1800 IPHONE and ask them clearly to add the iPhone codes to your account. You’ll need to be specific and possibly need to justify why you want it. But if you’re not specific they’ll go through hours of trying to diagnose why your iPhone consistently tells you to call them on 125 111.

I hope that helps someone. Please leave a comment if it does!